Terms and conditions (the not-so-small-print)

Terms and conditions for scanning services provided to customers of Digitalshoebox Ltd. Requesting a scanning service constitutes full acceptance of these terms and conditions.

Turnaround times
Whilst most orders are completed within 1 - 2 weeks, please allow up to 28 days at busier periods such as pre and post Christmas or for large orders. Due to the unpredictable nature of scanning old films and slides we cannot guarantee confirmed delivery dates and cannot be held responsible for any delays.

Image Copyright and Content
Any images sent to Digitalshoebox Ltd must be the legal property of the customer and not be subject to any copyright infringement. If copyright exists on the image or document the customer must obtain consent from the copyright owner. Digitalshoebox Ltd will not be held liable whatsoever for any action concerning copyright infringement.

We will not process offensive or inappropriate images.

The scanned images will remain the property of the customer. We will not make any claim to the images and they will not be sold or given to any other person. However on rare occasions we may ask for the right to use an image as example image on this website for promotional and marketing purposes.

Placing an order
By sending us your items to scan you are placing an order and accepting our prices, service limitations and these terms and conditions. 

If you have supplied us with more photos / slides / negatives than you have paid for we will notify you and ask for payment to cover the difference
All items you send to us will be returned, unless you specifically request us not to return them.

Digitalshoebox Ltd  always endeavour to produce the best quality scan of any photograph, though the quality of the finished scan will always be restrained by the quality of the original material provided to us.

Extremely dirty or damaged items may require specialist processing  prior to being scanned Digitalshoebox will contact you as how to proceed as additional cost may be involved.

Payments must be made once the scanning is completed, either via this website or via direct bank transfer, cash or cheque, we will not return your media until we have received your remittance.
Prices charged will be as stated on this website at the time of your order. If an online transaction is reversed by the customer without prior notification and acceptance from Digitalshoebox Ltd, it will be classified as fraud and reported to the relevant authorities. Our overdue payment policy will also come into effect after 7 days of notification of the reversal.

A refund will only be issued for our services, after the order has been scanned and completed, if there is a genuine fault with the scanned images. Any claims for refund or cancellation of a scanning service must be made with 14 days of the order being received.

If the supplied CD or DVD arrives damaged or faulty then a replacement will be despatched to you.

When placing an order please ensure you select the correct film type and service required. We are happy to assist you in advance of your order to help you make the best choice. Any differences in film types between the online order and the items we receive will be notified to you before any work commences. Your online order will be amended to reflect any differences between the quantity ordered and the actual quantity scanned.

Virus Protection
We strongly recommend that you use virus protection software on your PC. Digitalshoebox Ltd  do all we can to prevent the spread of computer virus's by using professional anti-virus and anti-spyware systems on all our PC's and servers.

In the unlikely event your CD or DVD contains a virus, we agree to replace the affected CD or DVD completely free of charge. Digitalshoebox's liability is limited to only replacing the virus-infected CD or DVD, we do not assume liability for any costs associated with repairing or replacing any computer hardware, software or data files, nor any other costs associated with repairing, replacing, or removing virus-infected files from your computer.

If you believe that the supplied CD or DVD has a virus please contact us immediately so we can investigate and prevent any further copies of the virus from being distributed.

Delivery to us
Despatching items to Digitalshoebox Ltd is the responsibility of the sender. We recommend you take every precaution to cover any eventuality, such as damage or total loss of the goods in transit and that you use suitable transit packaging for anything that you send to us.

Digitalshoebox Ltd  has no responsibility at all to provide any form of compensation arising from lost, damaged or delayed items while in transit to us. Any compensation claim for lost or damaged originals should be made through your chosen 3rd party delivery company. We will not provide any financial assistance or compensation directly, but will assist wherever possible.

Courier Delivery
Digitalshoebox Ltd has no responsibility at all to provide any form of compensation arising from lost, damaged or delayed items while in transit via our chosen courier. Any compensation claim for lost or damaged originals will be made through our chosen 3rd party courier company.

Return Delivery and Packaging
We aim to re-use the original packaging to return your items back to you, this helps to keep our prices low and cuts down on waste materials. However if we deem the original packaging to be unsuitable for the return journey it will be either repaired or replaced at our discretion. We may also remove excess packaging in order to reduce the size and weight for the return journey, but we guarantee that all items will be packaged securely.

Small orders sent in envelopes or padded bags will be returned in new card or padded bags.

We will inform you once the items have been despatched to you and provide you with an estimated date for delivery and any applicable tracking details. All dates are generally estimates provided by the carrier.

It is the responsibility of the customer to inform Digitalshoebox Ltd  of non delivery of an item. Once we learn an order has not arrived by the expected due date, we will initiate enquiries with the carrier. We will not be held liable for any loss or damage resulting from late or non delivery. Late or lost deliveries do not entitle you to a cancellation of an order or any refund.

It is the responsibility of the customer to provide the correct return delivery address details at the time of ordering. We are not obliged to re-send an order to the correct address at our expense. A further delivery charge will be made in such circumstances. Any items returned to us by the carrier will be subject to additional postal fees.

All shipping rates and free delivery offers quoted on this website are applicable to UK mainland addresses only.

Slide Scanning Problems
Before sending your slides, it is advisable to go through them and check that the mounts are in good condition. If we cannot scan your slide in its original mount due to it falling apart, then for a small additional cost we can repair or remount your slide for you. We will let you know of this on our initial inspection of your package when it arrives.

If your slides do not have a "view from this side" indication, or you have not indicated on the slide the correct side to view from, then we will do the best we can to scan the slide the correct way. We always try to ensure that the images are scanned in the correct orientation, but in some instances it is not possible to determine the correct orientation. Sometimes the finished scan may be back to front, the quickest way to resolve these problems are for you to flip the image using a photo editing package. There are a number of free software packages available to download and install yourself that can provide this functionality.

All slides, films and photos are cleaned with cleaned compressed air blowers and brushes prior to scanning. If the slides are sticky or dirty we will not be able to clean them sufficiently and the marks are likely to be visible on the finished scan. Our scanners are top of the range and use Infra-red light and software to remove the small dust and scratch marks, but we cannot guarantee that all of the marks will be removed.

To have your items scanned in a particular order it is best to number each slide on the mount or on the reverse of the photo. We will do all we can to ensure your items are scanned in the correct order, though due to the way the scanning process works we may not be able to achieve this all of the time. Some images are sometimes scanned again due to a variety of factors and some slides sometimes have to be remounted and re-scanned due to being too weak to go through our scanners.

General Conditions
All orders for our services shall be deemed to be an offer by the customer to purchase services at the price as defined on this website at the time of the order and pursuant to these Terms and Conditions and are subject to acceptance by Digitalshoebox. Digitalshoebox may choose not to accept an order for any reason.

The price of our services is defined on this website, orders errors and omissions excepted. Digitalshoebox are not currently VAT registered so no VAT will be charged on any service.

Digitalshoebox reserves the right to change these terms and conditions at any time. By using this website or services you will be deemed to have accepted any changes. It is your responsibility to check regularly to determine whether these terms and conditions have been changed and whether you agree to them.

The disks we supply are standard DVD-R or CD-R media which are compatible with any standard computer DVD / CD drive. If your computer does not read the media we supplied, please try it in another machine before contacting us. If it still does not work then please let us know and we will ship replacement media.

Nothing in these Terms and Conditions shall affect the customer's statutory rights as a Consumer. These Terms and Conditions shall apply to all contracts for the provision of Services by Digitalshoebox to the customer and shall prevail over any other documentation or communication from the customer.


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